Our Expertise | Measurable Results
Hotel Consulting 
Brand Strategy & Culture
Innovation & Change Management 
Leadership & Development 

Creating The Difference

Value is a critical word for us! With our diverse expertise spanning many countries we want to work with our clients to make a difference in the solutions we implement. Measurability of Results is our focus. Through insights gained both through qualitative and quantitative approaches we partner with our client to achieve the best possible solution.
Robyn`s years of experience working across different countries and spanning a broad cross section of disciplines ranging from Brand Strategy and Implementation, Sales and Marketing, Operations, Leadership Coaching, Change Management (specialises in Hospitably Change Management), Service Culture for the Hospitality Industry, Innovation at a leadership level provide a strong foundation for her to help individuals and companies achieve their full potential.
"My mission is to add value. My attitude is one of active curiosity and my focus is to create tangible solutions and partnerships built on trust" - Robyn Pratt
Through affiliation with our network of industry specialists we are able to leverage the strengths and expertise necessary to create and deliver solutions that make a real impact on a global basis!
Our Model for Success

What we do

Impact Consulting provides a full-service consulting and advisory service.  Our expertise and knowledge are wide reaching and we drive to develop solutions which are innovative and strategic to achieve the maximum value for our clients.

What is the customer experience you are trying to convey?  Does it bring to life the promise of your brand or company?  How does it create a difference for you?  What value does it bring for your customer – both internal and external?

Innovation is the key driver of competitive advantage, growth and profitability for an organisation.  It can be heard daily the need to “embrace change”, develop “new ways of doing things” or “look at things from a different perspective”. 

Our experience has taught us that companies can spend a lot of time focusing on the creation of comprehensive growth plans and objectives however, oftentimes do not take the time to prepare and equip employees with the skills, direction and platforms to succeed.