Thursday, December 19, 2019
What is the mindset of your company? Yes, companies, just like people, have a mindset! And that mindset is often left to chance in the way it develops.
Monday, October 14, 2019
The promise of personalized guest experience is a much-used term these days and a growing trend in what is considered the opportunity for success within the industry.
Monday, August 19, 2019
“We cannot achieve our guest satisfaction targets as we can’t keep up with training as turnover is too high!”. These were the words echoed by many from industry leaders.
Tuesday, June 11, 2019
We all want our product to be perfect. So much so that we slave away at developing the concept, put endless hours into operationalizing it, invest heavily in communicating it internally, and ...
Monday, May 20, 2019
“You become what you think about all day long” — Ralph Waldo Emerson You are never too old to learn and grow. Lately, during many of my discussions with individuals and teams,
Tuesday, April 2, 2019
Think about the last hotel that made a real impression on you. Yes, you had the best sleep on beautiful linen, fluffy pillows, and put on a luxurious bathrobe which felt like a hug…
Tuesday, February 19, 2019
When planning for your upcoming year, how much do you plan for “the human element”?
Friday, February 15, 2019
Are you putting band-aids on issues and hoping they will disappear or are you fixing the root cause of problems within your organisation? Take some extra time to dig deeper and resolve the core ...
Friday, February 15, 2019
The Impact Academy showcases high quality training for the Hospitality Industry on key skills such as branding, service culture, leadership, upselling and more
Tuesday, February 12, 2019
Robyn is highly knowledgeable and experienced in the field of service culture development - indeed it was primarily this which convinced us to entrust the project to Impact Consulting.
Wednesday, January 23, 2019
The leading source for Global Hospitality Expertise ...
Tuesday, January 15, 2019
Talking about “bringing a brand to life” and making it happen can be two very different things.
Friday, January 11, 2019
“What we give – we get” ...
Friday, January 4, 2019
Commitments, commitments, commitments….
Friday, December 7, 2018
Case Study: Creating a strong internal spirit to achieve the Power of a Brand! Managing your brand identity and the message it sends to customers, employees and ALL stakeholders is the most important marketing challenge of any new business.
Thursday, November 22, 2018
New hotel projects suffer from frequent delays due to poor – or no – project management. Read more ...
Thursday, November 22, 2018
I’ve known Robyn for over twenty years and have always been impressed at her diversity of experience and knowledge ...
Wednesday, November 21, 2018
Welcome to the first post from my blog on Hotels Mag.. the Human Touch ...
Friday, August 24, 2018
Do you remember that saying “A Second on our Lips – A Lifetime on Our Hips”! I may be showing my age, but I remember my mum reminding me of this when taking that extra biscuit or piece of cake.
Wednesday, July 25, 2018
The Next Big Investment Opportunity for the Capital Markets: Innovative Independent Luxury Hotel Brands with a focus Concept, Design and Expansion into Emerging Markets.
Thursday, June 14, 2018
“The biggest communication problem is we do not listen to understand. We listen to reply.” Stephen R. Covey – 1932-2012, Author and Speaker. After much thought over the last couple of days and based on ....
Friday, January 26, 2018
The team at Impact Consulting have worked with many companies in developing new ways of thinking about addressing issues and challenges ...
Thursday, January 18, 2018
There are many articles and discussions emphasising the importance of ensuring a consistent experience ...
Friday, December 15, 2017
In today’s corporate environment, the biggest challenge faced by companies is how to reduce operating costs, increase efficiency and maintain a competitive edge over competitors. Recently, the threat ...
Thursday, October 26, 2017
Are you taking full advantage of the every-day opportunities for creating long-term loyalty and success for your business?
Wednesday, October 25, 2017
The team of Impact Consulting feel privileged to work with some wonderful teams and proud to work on some very exciting new hospitality projects. The latest being Paradise Beach – South Andros, The Bahamas.
Wednesday, October 25, 2017
Impact Consulting is proud to be assisting in the pre-opening sales ...
Tuesday, October 24, 2017
A new business offering by Impact Consulting.
Wednesday, September 20, 2017
The organizers of this year’s Zest Conference invited Impact to assist in the organisation of ...
Thursday, July 13, 2017
The following is An article on Sustainable Tourism by Helene Delcommune. 2017 is the year of International Sustainable Tourism. Stay tuned.
Wednesday, March 29, 2017
An article on leadership coaching by my colleague at LAI Consulting, Irene McPhail.
Thursday, March 16, 2017
Creating meaningful emotional connections in your business should not be considered “warm and fuzzy”! It actually has significant impact on the bottom
Friday, March 3, 2017
The Hospitality Industry has evolved – with advances in technology the “reality” that once was for hoteliers ...
Friday, October 7, 2016
A team of high profile, expert speakers and panellists from across the globe came together for the first time to share their insights.
Tuesday, July 26, 2016
As Managing Director of Impact Consulting Ltd. Robyn Pratt’s purpose is to “create the space” for individuals and companies to think and act differently ...
Thursday, July 14, 2016
How often do we hear this word these days. Important to make it tangible ....
Tuesday, July 12, 2016
High quality customer service has always been and will always be one of the critical competitive advantages for any business…
Friday, July 8, 2016
Do you have some down time this weekend - here are 5 inspirational TED talks that will give you something to fill your time!
Friday, July 1, 2016
"Robyn was responsible for leading various projects ......She was a highly valued member of our leadership team .....
Thursday, June 23, 2016
"It takes exceptional organisational skills, an ability to communicate and a good amount of courage to take on such a process. These are three attributes that I would use to best describe Robyn Pratt."
Thursday, June 23, 2016
“Based on Robyn’s previous experience in Change Management.......She quickly integrated herself within the team and worked side by side ....."
Tuesday, June 21, 2016
"Robyn’s invaluable experience......leading global player....coupled with her effective interpersonal skills and ability to cope with the pressure...."
Wednesday, June 15, 2016
"Robyn Pratt was selected as the provider to assist GO plc in developing a Service Culture Program ...."
Tuesday, June 14, 2016
"With Robyn’s extensive operational and change management experience she was able to assist our teams......"
Wednesday, May 20, 2015
Impact Consulting, together with international Strategy Regeneration (SRg), brought the first Innovation Accelerated conference to Malta on 20th May 2015.